Shipping and Delivery
Our processing time for dispatching orders is 1-2 business day from when the order is placed. Please note that the dispatch cut off time is 9am GMT, and orders placed after this time will be dispatched the following business day.
All orders are sent with tracked delivery as standard. You will receive a tracking code via your order dispatch confirmation email. If you have not received your code, please first check your junk mail folder before contacting support@malpaper.com.
See below our expected delivery times. The below times do not include the processing time.
|
UK |
Standard | 2-3 Business days |
| Express | 1-2 Business days | |
| Europe | Standard | 3-5 Business days |
| US |
Standard
|
5-7 Business days |
| Canada | Standard | 5-7 Business days |
|
Australia / NZ |
Standard | 6-10 Business days |
*The shipping times given are based on estimations provided by our couriers. We cannot guarantee that orders will be received within this time frame. Please allow up to 30 days for your order when selecting standard shipping terms; this is a tracked service and you should have received your tracking code in your shipping confirmation email.
UK delivery
Please note that we do not offer Saturday express delivery, and so if an order is placed on Thursday with Express next day delivery after the cut off time that the order will be delivered on the following Monday.
Free standard shipping on all orders over £70 within the UK.
International delivery
As your order is shipped DDU (Delivered Duty Unpaid), orders being shipped internationally may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Mål Paper. Mål Paper is unable to refund any additional duties, fees, or import taxes.
The shipping cost is based on weight and can be calculated at checkout.
Unfortunately, we are unable to offer a refund on postage if orders arrive outside the estimated time frame, as this is out of our control. An item being sent to Europe is only considered lost (refund will be issued or replacement offered) if it’s not delivered within 20 business days after the date it was due to be delivered. For an item going to the rest of the world, it’s 25 business days.
*Please note that Mål Paper is NOT able to ship to the following countries due to shipping complications: Afghanistan, Albania, Algeria, Angola, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bermuda, Brazil, Botswana, Bulgaria, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Democratic Republic of the Congo, Republic of the Congo, Cote d'Ivoire, Cuba, Cyprus, Djibouti, Dominica, Dominican Republic, Egypt, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Indonesia, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Papua New Guinea, Palau, Paraguay, Palestine, Peru, Philippines, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South Africa, South Korea, South Sudan, Solomon Islands, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vatican City, Vanuatu, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe.
