As your order is shipped DDU (Delivered Duty Unpaid). As a result of Brexit, orders being shipped to the EU in particular may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Mål Paper. Mål Paper is unable to refund any additional duties, fees, or import taxes.
To confirm, all orders are shipped from within the UK, and if being delivered to within the EU, are likely to incur additional duties, fees and import taxes upon delivery.
We want to prevent this from happening in the future, and so we are currently setting up an EU fulfilment warehouse, which will prevent additional duties, fees and import taxes being applied. However. this is not yet operational.